FAQ

  • 1) Why do you use a more expensive delivery service like DPD?

    Firstly please note that if you are within a 5 mile radius of us then you will be offered free local delivery as one of the shipping options during checkout.

    If you are unfortunately outside of that area then we find that our products reach their destination intact and at the specified time if we use a service like DPD.

     

    DPD say the following:

     

    - We will advise you in advance of the one hour collection timeslot

    - Your customer receives a one hour delivery timeslot, notified in advance by SMS or email

    - Your receiver can track their parcel all the way to them on a live map with a countdown to the final 15 minute timeslot

    - A range of ‘in-flight’ options are available, if delivery is not convenient. Including: leave in a safe place or deliver to neighbour Collection and delivery are not guaranteed but currently enjoy a very high success rate.